Product Design · Self-service
View case studyReduced contact-centre workload by 23%
Crafted Iceland’s first self-served refund feature that cut contact-centre, order-related workload by giving customers instant order resolution.
Hi, I’m Ola —
An AI-EnhancedUX · UI designerExperiences people enjoy & businesses trust.
Work that moved the numbers
A few problems worth solving — measured by the outcomes they created for customers and the business.
E-commerce · CRO
View case studyRevamped to focus on value & conversion
Redesigned the e-commerce experience for Furocity by Tyson Fury, with a focus on product value and conversion-rate optimisation.
Product Design · Conversion
View case studyDelivered a 55% Meal Deal completion rate
Redesigned the meal-deal builder so customers can mix & match with confidence and hit basket thresholds without second-guessing.
Product · SaaS · Founder
View case studyAn e-commerce & publisher’s ROAS tracker
Designed and built for Shopify and TikTok Shop owners and web publishers to track ROAS across different ad platforms in one place.